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Ecommerce Technology
Unit 5 ( Customer Relationship Management )

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Unit 5 ( Customer Relationship Management )

Study notes for Unit 5 ( Customer Relationship Management ) from the Ecommerce Technology course in the BCA YCMOU curriculum. These notes are designed to help you understand and revise the key concepts covered in this unit.

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Unit 4 ( Payment Systems )

Unit 6 ( Supply Chain Management )

All Units in Ecommerce Technology

1Unit 1 ( Introduction )2Unit 2 ( Marketing )3Unit 3 ( Security )4Unit 4 ( Payment Systems )5Unit 5 ( Customer Relationship Management )6Unit 6 ( Supply Chain Management )7Unit 7 ( Stratergy )8Unit 8 ( Mobile Commerce )